Contact Neuro Recall: The Right Desk for Orders, Refunds and Site Questions
Quick answer
For tracking, refunds or help with a placed order, call the order desk at +1 (302) 200-3480 or write [email protected] with your order ID. For page errors, privacy and press, write [email protected], Monday to Friday, 9:00 am to 5:00 pm ET; that inbox cannot see orders. Returns go by mail to 215 Park Avenue South, Floor 13, New York, NY 10003.
Which Neuro Recall desk should you contact?
Use the order desk for anything about an order, and the website email for anything about these pages. The website email cannot see orders, so the order desk is the faster route for a parcel or a refund.
| What you need | Who to contact | Have this ready |
|---|---|---|
| Order status or tracking | Order desk: +1 (302) 200-3480 or [email protected] | Order ID and the email used at checkout |
| A refund under the guarantee | Order desk | Order ID, full name and email |
| Where to mail a return | Returns address: 215 Park Avenue South, Floor 13, New York, NY 10003 | Full name, email and order ID inside the parcel |
| Change or cancel an order | Order desk | Order ID; the terms are not printed in our material |
| A mistake on a page | Website email: [email protected] | The page address and what looks wrong |
| A privacy request | Website email | The address you wrote from and what you want done |
| Press questions | Website email | Your name, outlet and deadline |
| Your health or medicines | Your doctor or pharmacist | The bottle, or a photo of both label panels |
If you are not sure which desk you need, start with the order desk whenever money or a parcel is involved. For everything else on this list, the website email is the right first stop.
How do you reach the Neuro Recall order desk?
Call +1 (302) 200-3480 or write [email protected]. This is the desk that can look up an order, start a refund and match a bottle to an order.
- Phone
- +1 (302) 200-3480
- [email protected]
- Hours
- Not published
- Handles
- Orders, tracking, refunds, returns and order matching
- Asks for
- Your order ID, full name and the email used at checkout
The seller pack lists this phone number as the BuyGoods default order desk. Because its hours are not published, the email address is a useful second route, and it leaves a written record of what you asked and when.
Tips for a quicker call
- Have the order email open, so the order ID is in front of you.
- Use the same name and email you gave at checkout.
- Write down the date, the time and the name of the person you spoke to.
- If you asked for a refund, ask the desk to confirm the return address and what to put in the box.
How do you ask for a Neuro Recall refund?
Contact the order desk with your order ID before the guarantee window ends, then mail the bottles back with tracking. The window's length is printed at checkout, so note the start date on the day you order.
- Day 1
Order placed
Keep the order email. The guarantee window is printed at checkout; note the date it starts.
- Day 30
First bottle done
At 2 capsules a day, one 60-capsule bottle lasts 30 days.
- Before the end
Decide
Leave time to call the desk and mail the bottles back with tracking.
- Window closes
Last day to ask
Call +1 (302) 200-3480 with your order ID before the window printed at checkout ends.
Call or write the desk
Give your order ID and say you want a refund. Ask the desk to confirm what you should send back.
Mail the return
Send it to 215 Park Avenue South, Floor 13, New York, NY 10003. Put your full name, email and order ID inside. You pay the postage; choose a tracked service.
Watch for the credit
The refund is issued 3 to 5 business days after the return is credited. Your card may take another 5 to 10 days to show it.
The Neuro Recall refund policy holds the full terms, and the Neuro Recall guarantee page explains what the promise covers.
What can the website email help with?
[email protected] looks after this website: page errors, typos, privacy requests and press. It is read Monday to Friday, 9:00 am to 5:00 pm ET.
It can help with
- A fact, number or link on a page that looks wrong
- A typo or a page that will not load
- A request to see or delete messages you sent us
- Press and media questions about this website
It cannot help with
- Looking up, changing or refunding an order
- Medical advice about your health or your medicines
- Prices or pack sizes, which only the live checkout shows
A good error report is short: the page address, the sentence that looks wrong, and the source or label line that says otherwise. If we agree, the page is fixed and its date moves forward.
Where do you find your Neuro Recall order ID?
Your order ID is in the order email sent after checkout. Keep that email until the guarantee window has closed, because the desk asks for the ID before anything else.
- 1
Pick a pack
Pack sizes and prices are shown on the official order page. Each bottle holds 60 capsules, a 30-day supply at 2 a day.
- 2
Pay on the order page
Checkout runs on the official order page, not on this site.
- 3
Track the parcel
It ships from the US. Tracking arrives in the order email.
- 4
Keep the order email
It holds your order ID, which the refund desk at +1 (302) 200-3480 asks for.
Parcel questions are answered on the Neuro Recall shipping page. The Neuro Recall batch check page shows how the desk can match the lot on your bottle to your order.
Where is the Neuro Recall office?
The retailer's office is at 110 William Street, Floor 19, New York, NY 10038. It is a business office, not a returns point; returns go to 215 Park Avenue South, Floor 13, New York, NY 10003.
The maker's address is not printed on the label, which shows the FYVUS brand mark only. If your doctor or pharmacist needs details about the maker, ask the order desk.
Please do not mail returns, letters about an order or bottles to the office. Parcels sent there do not follow the route the refund terms describe, so use the returns address every time.
- Retailer office
- 110 William Street, Floor 19, New York, NY 10038
- Returns
- 215 Park Avenue South, Floor 13, New York, NY 10003
- Website email
- [email protected]
- Order desk
- +1 (302) 200-3480, [email protected]
Contacting Neuro Recall: frequently asked questions
How do I contact Neuro Recall customer service?
For help with an order or a refund, call +1 (302) 200-3480 or write [email protected]. For page errors, privacy or press, write [email protected].
What are the Neuro Recall order desk hours?
They are not published. Call with your order ID ready, or write to the desk by email so you have a record.
Can the website email look up my Neuro Recall order?
No. [email protected] cannot see orders. Order questions go to +1 (302) 200-3480 or [email protected].
What address do Neuro Recall returns go to?
Mail it to 215 Park Avenue South, Floor 13, New York, NY 10003, with your full name, email and order ID inside. You pay the postage, so use tracking and keep the receipt.
Can I cancel a Neuro Recall order after paying?
Contact the order desk with your order ID as soon as you can. Cancellation terms are not printed in our material, so the desk will tell you what is possible.
Can I ask a health question by email?
We cannot give medical advice. Ask your doctor or pharmacist, and bring the bottle or a photo of both label panels.
How do I report a fake Neuro Recall ad or website?
Write to [email protected] with the link or a screenshot. Neuro Recall has no celebrity endorsement and is not a cure, so an ad that claims either is a warning sign.
Page check
Written by
Writes and fact-checks every page against the Supplement Facts panel, the back label and public health sources.
Medically reviewed by
Dr. Neelum Aggarwal, MD, Physician
Medical reviewer. Review date: October 12, 2026.
- Last checked October 11, 2026
- Facts from the bottle, the sales page and the sources cited above
- Found an error? Write to [email protected] or read how we check facts
